Responsible Gaming at tabji

Gambling is an adult activity. At tabji, we take our age-restriction obligations seriously and enforce them through a multi-layer verification process applied at registration and again during financial transactions. Every new account applicant must confirm during sign-up that they are 18 years of age or older. This confirmation is legally binding.

In addition to the self-declaration made at registration, tabji reserves the right to request formal age verification documents at any time. Acceptable documents include a Bangladesh National Identity Card (NID), a valid passport, or a government-issued driving licence — all of which must clearly display the holder's date of birth. Accounts that fail or refuse to complete age verification will be suspended pending review and, if a minor is confirmed, permanently closed with any outstanding balance returned via the original deposit method.

Why Age Restriction Matters

Research consistently shows that young people are more susceptible to developing problematic gambling habits than adults. Exposure to gambling at an early age can have lasting negative effects on mental health, financial wellbeing, and social development. tabji's age restriction policy is not merely a compliance formality — it reflects a genuine commitment to ensuring that our platform is never used by, or made accessible to, anyone who is not legally and emotionally equipped to engage with it.

Parents and guardians in Bangladesh who are concerned that a minor in their household may be accessing online gambling platforms are encouraged to make use of parental control software on shared devices and to keep their tabji login credentials strictly private. If you believe a minor has accessed a tabji account, please contact [email protected] immediately.

Gambling is a form of entertainment enjoyed responsibly by millions of people. For most players, it remains a leisure activity with no lasting negative impact. However, for a minority of players, gambling can develop into a compulsive behaviour that causes harm to themselves and to the people around them. Recognising the early warning signs is the first and most important step toward getting back in control.

Problem gambling is not defined by how much money a person loses or how frequently they play. It is characterised by a loss of control — the inability to stop gambling even when it is causing financial, emotional, or relational damage. The signs can be subtle at first and often develop gradually over time.

Common Warning Signs

If you recognise two or more of these signs in your own behaviour, it may be time to pause and reflect. tabji's responsible gaming tools — described in detail in the sections below — are available to help you take back control. Our support team can be reached at any time at [email protected].

The following questions are designed to help you reflect honestly on your gambling behaviour. There are no right or wrong answers. This is not a clinical diagnostic tool — it is a personal reflection exercise. Read each question and consider whether it applies to your own experience over the past 12 months.

tabji's player protection tools are built into the account management section of the platform. They are available to every registered player at no cost and can be activated at any time — including immediately, without a waiting period for activation (though certain reductions in limits require a cooling-off period before they can be reversed).

How to Access Your Protection Tools

• 1
  Log in to your tabji accountNavigate to your account settings page using the account icon at the top of the screen after logging in at tabji.app.
• 2
  Open the Responsible Gaming sectionLocate the "Responsible Gaming" or "Player Protection" section within account settings. All protection tools are grouped together in this dedicated area.
• 3
  Choose and configure your toolSelect the tool you wish to activate — deposit limit, loss limit, session reminder, time-out, or self-exclusion. Enter your preferred values and confirm your choice.
• 4
  Confirmation and activationtabji will send a confirmation to your registered email address once the limit or restriction is active. Protective measures (reducing limits, activating time-out or self-exclusion) take effect immediately.
• 5
  Modifying or removing a limitRequests to increase a limit or remove a restriction are subject to a mandatory 24-hour review period before taking effect. This cool-down period is intentional — it gives you time to reconsider.

If you experience any difficulty accessing or activating these tools, contact our support team at [email protected]. Our responsible gaming specialists are available 24 hours a day, 7 days a week, including during Eid and all Bangladeshi public holidays.

Self-exclusion is the most comprehensive player protection option available at tabji. When you activate self-exclusion, your account is fully closed — you will be unable to log in, deposit, place bets, or access any game on the platform for the entire duration of the exclusion period. Any promotional communications from tabji will be suppressed immediately.

Self-Exclusion Period Options

• 6-Month Exclusion: A minimum six-month period during which your account is fully closed. The exclusion cannot be reversed early under any circumstances.
• 12-Month Exclusion: A one-year exclusion recommended for players who feel they need a longer break to address problematic gambling patterns.
• Permanent Exclusion: A permanent closure of your tabji account. This option is irreversible. Any remaining balance at the time of closure will be returned to you via your last active withdrawal method.

What Happens During Self-Exclusion

During any self-exclusion period, tabji will take the following steps to support your exclusion:

• Your account login will be disabled immediately upon activation.
• All pending bonus offers and promotional emails will be cancelled.
• tabji's systems will flag your email address and phone number to prevent re-registration under the same details during the exclusion period.
• Any remaining account balance will be processed for withdrawal to your registered bKash, Nagad, Rocket, or Upay account within 5 business days.

Returning After a Time-Limited Exclusion

When a 6-month or 12-month self-exclusion period ends, your account does not automatically reactivate. You must contact [email protected] to request reactivation. tabji's responsible gaming team will contact you to confirm your wellbeing and discuss whether reactivating your account is the right decision for you. There is no pressure or obligation to return, and the team will provide information on continued support resources if you choose not to resume play.

Setting financial limits is one of the most practical and effective responsible gaming tools available. tabji gives you full control over how much you deposit and how much you wager within any given time window. Limits are expressed in Bangladeshi Taka (৳) and can be set at three frequencies.

Deposit Limit Options

• Daily Deposit Limit: The maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard) within a rolling 24-hour period.
• Weekly Deposit Limit: The maximum total you can deposit within any rolling 7-day period. Useful for players who prefer to manage their gambling budget on a weekly basis.
• Monthly Deposit Limit: The maximum total you can deposit within any rolling 30-day period. Recommended for players who want a broad financial safety net aligned with their monthly budget.

Loss Limit Options

In addition to deposit limits, tabji offers loss limits — a cap on the net amount you can lose within a defined period. Loss limits are calculated on a net basis (total bets placed minus total winnings returned). Once your net loss for the period reaches the configured cap, your account is automatically restricted from placing further bets until the period resets.

Important Rules Governing Limits

• Reductions to any limit take effect immediately upon confirmation.
• Increases to any limit are subject to a mandatory 24-hour cooling-off period before they take effect.
• Limits cannot be removed entirely — a maximum limit equivalent to the platform's overall default cap will apply if you attempt to remove a specific limit.
• All limit changes are logged and a confirmation is sent to your registered email address for your records.

tabji is committed to ensuring that no person under the age of 18 is able to access our platform. In addition to our own age verification procedures, we strongly encourage parents and guardians to take proactive steps to prevent underage access to online gambling platforms — including tabji.app — on shared or family devices.

Practical Steps for Parents and Guardians

• Keep login credentials private: Never allow children or teenagers to know or use your tabji username or password. Change your password regularly and do not store it in a visible location on shared devices.
• Use parental control software: A range of parental control tools are available for smartphones, tablets, and home computers used by families in Bangladesh. These tools can block access to gambling websites at the device or network level. Popular options include Google Family Link, Apple Screen Time, and third-party filtering software.
• Enable router-level filtering: Many home internet routers in Bangladesh support content filtering by category. Contact your internet service provider (ISP) to ask about enabling adult-content or gambling-category filters on your home network.
• Log out after every session: Always log out of your tabji account after each session, especially on shared devices. Do not enable "remember me" or auto-fill features that save your password on a device accessible to minors.
• Talk openly about gambling risks: Having honest conversations with young people about the risks of gambling — including the risk of addiction and financial loss — is one of the most effective protective measures available to parents and guardians.

If you have reason to believe that a minor has registered for or accessed a tabji account, please report it immediately to [email protected]. tabji takes all such reports seriously and will investigate promptly. Any account found to belong to or to have been accessed by a minor will be permanently closed.

If you are struggling with your gambling behaviour, you do not have to face it alone. tabji's support team is available around the clock, and there are broader resources and organisations that can provide confidential guidance and support to players in Bangladesh who are concerned about their gambling.

Reaching out for help is a sign of strength, not weakness. Whether you want to set a limit, take a break, or talk through your concerns, our team is here — without judgement — to assist you.